All orders are usually processed and dispatched within 1 day of payment receipt, provided there aren’t any stock shortages or other unexpected delays. Should there be any delays with your order, you will be notified via Email or phone call.
Payments made using PayFast usually reflect immediately on our side, however, EFT payments may take 1-3 business days to reflect, depending on the bank you’re banking with, we do check payments on daily basis. Should you wish to speed up the process you may forward us a verifiable proof of payment, please note that only selected banks offer the additional option of payment verification via their online platform. All orders are generally delivered within 1 to 3 business days from dispatch (excluding weekends and public holidays). We ask for 1 business day to process your order. We do not ship on Saturday, Sunday, or on Holidays.
Once your parcel has been dispatched, you will be provided with your tracking information via Email. If you are experiencing any complications or delays with your delivery, please contact the shipping carrier using your provided shipping information. Once the shipment has left our facilities, we will have to go through the same procedure to find out any further information.
We stand behind everything we sell. If you are not satisfied with your clothing purchase, you can return it for a replacement within 14 days of receipt.
If the size you’ve chosen isn’t a suitable fit, you will be able to exchange by returning the item(s) back to us, using a courier of your choosing. Once the items are received in good order, we will send the replacement in exchange, without any additional courier costs. In such case, please Email us to – firstname.lastname@example.org with your return/exchange request. You must have a proof of purchase for all returns and exchanges.
When products are returned, please make sure that all the products are in perfect condition and haven’t been washed nor warn. You may exchange your purchased product for a different size/colour, different item or alternatively request store credit. Please note, some items can go out of stock quickly, as a result, we may not be able to always make the desired exchanges, but we will do our best to find a suitable solution. When shipping back your return/exchange, note that the item is your responsibility until it reaches us.
For your own protection, we recommend shipping your package with a carrier that can provide tracking and insurance. TONED will not be held responsible for packages lost in transit. The cost of returning items to us will be the customer’s responsibility, however, the first exchange shipping costs will be covered by TONED. Should you wish to process a second exchange, shipping charges will be entirely up to you, the customer. Please note, our returns policy only covers items that have a manufacturing defect and does not cover ordinary wear and tear, or damage caused by improper use or accidents. Unfortunately, we cannot take returns or exchanges on underwear due to sanitation issues.